Terms of service
Pre-launch review — 28 September 2026. Business/tax status, return arrangements and marked review notes must be completed before this policy is used for trading. This draft is written for a Sweden-based shop selling internationally; it is not a certification of compliance in every destination.
About Arc & Day
Arc & Day is the trading name of Yelson Ramirez Grönroos, based at Hasselstigen 4, 313 32 Oskarström, Sweden. Contact us at ramirezgronroos@gmail.com or +46 724 45 00 85.
These terms cover shopping at arcandday.com. Your purchase is from the seller identified above. Shopify provides our ecommerce platform and checkout. EPROLO assists with sourcing and fulfilment; it is not the seller under your contract with Arc & Day. Contact Arc & Day about your order, delivery, cancellation or a problem with an item.
Placing an order
Choose your item, colour, size and quantity, then add it to your bag. You can review and correct your selections in the bag and your contact and delivery details during checkout before submitting your order. The checkout shows the amount payable and the available payment and delivery options. Submitting the final order confirms your obligation to pay that amount.
We will send an order acknowledgement to the email you provide. [Before publication: confirm when the store accepts the order and ensure the acknowledgement, acceptance and payment-capture settings use the same wording.] Please keep your order confirmation and a copy of the terms that apply to your purchase. Ordering is currently available in English; any additional supported languages will appear in the language selector.
You must be legally able to make the purchase or have the necessary permission from a parent or guardian. Please provide accurate contact and delivery details and use a payment method you are authorised to use.
Products, prices and payment
The product page describes the item and its available options. Refer to the item’s measurements before choosing a size. Screen settings can affect how a colour appears, but this does not limit your rights if an item is incorrectly described or faulty.
Prices use the market and currency selected for your order. Delivery charges and any taxes or duties we collect are shown before you place the order. [Before publication: verify VAT treatment and import-duty handling for each enabled market. Do not represent that all duties are included until the shipping and tax setup supports that statement.] Your bank or payment provider may apply its own currency-conversion charges.
We will contact you if an item cannot be supplied or there is an error affecting your order. We will not substitute another item or charge a higher price without your agreement. If we cannot fulfil the order, we will refund the affected payment promptly as required by law.
Delivery and order changes
Our Shipping Policy explains fulfilment and delivery. Items may be dispatched by EPROLO or a fulfilment partner from outside your country, including from China. Delivery information for your order must be provided before purchase. Contact us promptly if you need to correct an address or cancel before dispatch; changes may be impossible once processing has progressed. This does not remove your statutory withdrawal or cancellation rights.
Arc & Day remains your contact for late, missing or damaged deliveries. A supplier’s claim deadline or decision does not reduce your rights against us. Where consumer law places delivery risk on us until you receive the goods, we retain that responsibility.
Returns, withdrawal and faulty goods
The Return and Refund Policy explains how to notify us, return goods and receive a refund. Eligible online purchases have a 14-day withdrawal right. Customers pay direct change-of-mind return postage where properly disclosed. Authorised EPROLO returns go to the China warehouse identified in that policy. EPROLO's authorisation and 10-day supplier acceptance window do not shorten customer withdrawal or return rights. Any longer or stronger mandatory rights in your country continue to apply.
If an item is faulty, damaged, incorrect or not as described, contact us with your order reference and a description of the problem. Photos may help us investigate; statutory remedies are not conditional on EPROLO approving a supplier claim. For Swedish consumers, the statutory right to complain about an original defect normally lasts three years. Notify us within a reasonable time after discovering the problem; a complaint within two months is always considered timely. The remedy depends on the circumstances and applicable law, and can include repair, replacement, a price reduction or a refund. We bear the necessary costs of a valid fault remedy.
Using the website and personal information
Do not misuse the website, attempt unauthorised access, interfere with other shoppers or use it fraudulently. Our Privacy Policy explains how personal information is handled. Any intellectual-property rights in website content belong to their respective owners; using the shop does not transfer those rights to you.
Shopify hosts the store and processes customer information to provide commerce and enhanced services. With Shopify Network Intelligence enabled, these can include personalisation, advertising and understanding store interactions using information from our store, other merchants and Shopify. Store activity may be shared with Shopify and relevant third parties in other countries, subject to applicable privacy choices and consent requirements. See our Privacy Policy, the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/app-users and Shopify's controls at https://privacy.shopify.com/en.
Your rights and disputes
Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded. Swedish law applies to these terms, subject to any mandatory protection available to you in your country of residence. This does not require you to bring a claim only in Sweden where you have a legal right to use another court.
Contact us first so that we can try to resolve a complaint. Swedish consumers can also seek guidance from Konsumentverket and, where a dispute meets its eligibility rules, apply to Allmänna reklamationsnämnden (ARN), arn.se. [Confirm the seller’s position on participating in ARN proceedings and following recommendations before publication.]
Changes to these terms apply to future orders. They do not retrospectively reduce rights under an existing purchase.