Refund policy
Pre-launch review — 28 September 2026. EPROLO's China return address is confirmed through the owner-supplied support response. The supplier's short acceptance window and the electronic withdrawal function still require resolution before orders are accepted. Customers pay direct return postage for change-of-mind returns as explained below. Mandatory consumer rights are preserved.
Contact your seller
Your seller is Yelson Ramirez Grönroos, trading as Arc & Day. Contact ramirezgronroos@gmail.com, +46 724 45 00 85, or Hasselstigen 4, 313 32 Oskarström, Sweden. Include enough information to identify your order and the affected item. The business contact address is not currently designated as a return warehouse.
EPROLO assists us with fulfilment and supplier claims. Contact Arc & Day about your purchase; you do not need to pursue EPROLO yourself or obtain its approval to exercise statutory rights.
Changing your mind
For eligible online purchases, notify us of withdrawal within 14 days after you or your nominated recipient, other than the carrier, receive the goods. The period starts the following day. For one order delivered in separate parts, it generally runs from receipt of the last item. You do not need a reason. We apply this policy to eligible purchases through the store; stronger mandatory rights continue to apply.
Send a clear notice by email, telephone or post using our contact details. You may use the optional notice below. Sending your notice within the period is sufficient; you do not need to wait for approval. Simply leaving a parcel uncollected does not by itself communicate withdrawal.
You can also request a return or cancellation through your Shopify customer account at https://shopify.com/108401951061/account. Sign in using the email address associated with your order. Contact us using the details above if you cannot access your account.
[Before accepting orders: self-serve return and cancellation requests are enabled in Shopify. Verify the complete customer withdrawal flow, confirmation step and automatic email acknowledgement with an eligible test order.]
Send the goods back within 14 days after notifying us. Contact us promptly for the correct return instructions and keep proof of dispatch. Do not use the address printed on a supplier parcel without confirmation. Our delay in providing instructions must not remove your statutory rights.
Return destination and authorisation
EPROLO accepts authorised supplier returns at the following address in China:
EPROLO China Warehouse
Attn: Ms. Yu
5th Floor, Building F6, Juyin Technology Industrial Zone
No.1 Ganli Road, Jihua Street, Longgang District
Shenzhen, Guangdong 518100
China
Warehouse telephone: 13632957523
Contact Arc & Day before posting an item. We submit the return/refund request against the EPROLO order and provide the confirmed instructions and any required reference. Do not send goods to this warehouse without those instructions. EPROLO's authorisation is an operational step for a supplier return; it is not permission you must obtain to notify us of statutory withdrawal or make a complaint. If EPROLO cannot accept a valid statutory return, Arc & Day must arrange a lawful alternative without reducing your rights or unfairly shifting extra costs to you.
Change-of-mind postage to China can be expensive. Obtain a carrier quote before purchasing if this affects your decision. Only direct return costs properly disclosed before purchase are payable by you. The warehouse telephone is for delivery arrangements; customer support remains Arc & Day.
[Before accepting orders: EPROLO's supplied terms require supplier returns within 10 days of receipt. That does not cover the customer's full statutory withdrawal/return period. Agree a compatible acceptance arrangement or alternative return destination. Do not reject a valid customer return solely because EPROLO's 10-day window has expired.]
Return postage and condition
You pay direct return postage for a change-of-mind return, provided this was disclosed before purchase. We do not charge a restocking fee for statutory withdrawal. If an item cannot normally be returned by post, the required return-cost estimate must be disclosed before purchase. Where legally required cost information was not given, we bear the cost as required by law. These postage rules do not apply to valid faulty-item or incorrect-item claims.
You may inspect and try an item as you reasonably would in a shop. Include its parts and, where available, tags and packaging when returning it. Missing packaging does not automatically remove statutory rights. Where permitted by law, you may be responsible for diminished value caused by handling beyond what is necessary to establish its nature, characteristics and functioning.
Refunds after withdrawal
We refund amounts due within 14 days after receiving your withdrawal notice. We may wait until we receive the goods or evidence of dispatch, whichever is earlier, unless we offered to collect them. For withdrawal from the entire order, this includes our least expensive standard outbound delivery charge. Extra charges for a premium delivery option you chose are not refundable under this rule.
Refunds use your original payment method unless you expressly agree otherwise without a fee. We do not impose store credit instead of a legally required refund. Your provider may take additional time to display a refund after it is issued.
Damaged, faulty, incorrect or missing goods
Contact us with the order reference and a description of the problem. Relevant photos of the item, packaging or measurements may help; tell us if you cannot supply them. We may arrange an appropriate inspection. Keep the item until we explain whether a return is necessary.
Arc & Day handles your claim and bears the necessary costs of a valid statutory remedy, including required return postage. Depending on the circumstances and applicable law, remedies include repair, replacement, a price reduction or a refund. We submit the order reference and relevant evidence to EPROLO to seek supplier reimbursement or replacement. EPROLO normally does not require an incorrect item to be returned; we will confirm the instructions for your case. If a return is required for a valid fault claim, we arrange the necessary return costs. Your remedy is not conditional on our supplier claim succeeding.
For Swedish consumers, the right to complain about an original defect normally lasts three years from delivery. Notify us within a reasonable time after discovering it; a complaint within two months is always timely. EPROLO's supplier warranty and claim deadlines do not shorten these rights. Ordinary wear or damage caused solely by misuse is assessed separately from defects for which the seller is responsible.
Cancellations and delivery problems
Contact us promptly to cancel before dispatch. We will try to stop fulfilment. If dispatch has occurred, your withdrawal rights remain available where applicable. If we cannot supply a paid-for item, we refund it rather than substitute without your agreement.
Tell us if a parcel is late, missing or marked delivered when you have not received it. We investigate with EPROLO and the carrier. A tracking label does not automatically defeat a valid consumer claim. You need not wait for a supplier's internal delay-claim deadline before asserting rights against Arc & Day.
Exceptions and exchanges
Legal withdrawal exceptions may apply to genuinely personalised goods or sealed goods unsuitable for return for health or hygiene reasons after unsealing. Any applicable exception must be explained before purchase. Ordinary clothing, sale pricing or choosing a standard size does not by itself remove the withdrawal right. Faulty-goods rights remain separate.
For a different size or colour, contact us about availability. An exchange is not guaranteed and does not replace a refund required by law.
Optional withdrawal notice
To: Yelson Ramirez Grönroos, trading as Arc & Day, Hasselstigen 4, 313 32 Oskarström, Sweden; ramirezgronroos@gmail.com.
I wish to withdraw from my purchase of: ____________________
Order reference: ____________________
Ordered on / received on: ____________________
Customer name and address: ____________________
Email for confirmation: ____________________
Date: ____________________
Signature, only if sent on paper: ____________________