Shipping policy
Pre-launch review — 28 September 2026. Complete the delivery estimates and customs arrangements below before this policy is used for trading. EPROLO’s general marketing estimates are not verified delivery promises for this catalogue.
Where we deliver
We accept orders for destinations supported by the delivery options shown at checkout. Availability can depend on the item and delivery address. A currency or country appearing in the storefront selector does not guarantee that every product can be delivered there.
How your order is fulfilled
We work with EPROLO and fulfilment partners to dispatch orders directly to customers. EPROLO uses warehouses in China and the United States. Items may therefore ship from outside your country rather than from our Swedish contact address. The warehouse and carrier depend on the product and delivery service. An order containing several items may arrive in separate parcels; any additional delivery charge must be disclosed before purchase.
Arc & Day is responsible for customer service. Please contact ramirezgronroos@gmail.com or +46 724 45 00 85 about your delivery; you do not need an EPROLO account.
Processing and delivery estimates
Processing is the time needed to prepare an order before dispatch. Transit time starts once the parcel is handed to the carrier. Weekends, public holidays, customs processing and seasonal carrier congestion can affect delivery.
[Insert verified processing time and destination-specific transit estimates for the EPROLO shipping methods used by these products. State whether the displayed checkout estimate includes processing. Update Shopify’s current “5–8 business days” label if EPROLO does not support it.]
We will provide the applicable delivery estimate before you purchase and contact you about a material delay. If delivery is late, contact us so that we can investigate and explain the options available to you. Estimates do not remove your right to the agreed delivery terms or remedies under applicable consumer law.
Delivery charges and import costs
The delivery charge for your address is shown at checkout before you place the order. The amount charged is the amount you agree to there; we will not add an undisclosed shipping surcharge afterwards.
[EPROLO has described checkout VAT collection using valid IOSS details, with customer-paid import VAT and carrier clearance fees otherwise. Arc & Day's IOSS registration, checkout configuration and carrier handling are not yet confirmed. A normal Swedish VAT number is not an IOSS number. Verify the applicable arrangement, consignment limits, duties and fees for each market and publish a clear explanation before accepting orders. Do not promise that all import costs are prepaid.]
Tracking, delays and delivery problems
When tracking is available, it will be included in your shipping notification or order-status page. Carrier scans can take time to appear after a label is created. If an item arrives damaged, the parcel is missing, or tracking says delivered but you have not received it, contact us with your order number. Keep the packaging and any useful photographs while we investigate where practical.
Check the delivery address before submitting your order and contact us promptly about an error. We will explain any available correction or redelivery option and its cost before you agree to it. An uncollected parcel is not itself a clear notice of withdrawal; contact us if you wish to cancel or exercise your withdrawal right.
EPROLO has its own supplier shipping-guarantee conditions. Those arrangements do not replace Arc & Day’s obligations to you, require you to wait for a supplier dispute to finish, or limit remedies provided by consumer law. We do not promise a universal EPROLO “30-day refund guarantee” for every route.
Return shipping
Our Return and Refund Policy identifies the EPROLO China warehouse and explains how to request instructions from Arc & Day before posting a return. The outbound parcel's sender address is not automatically an approved return address. We submit any required authorisation request to EPROLO; it does not limit your right to notify Arc & Day of withdrawal or a complaint.
For change-of-mind returns, customers pay direct return postage where disclosed before purchase. The confirmed supplier destination is in China, so international postage may be substantial. Valid faulty-item or incorrect-item remedies remain the seller's responsibility, including necessary return costs. EPROLO's 10-day supplier acceptance window does not shorten mandatory customer withdrawal or return periods.